Hello Host Kit
Hello Host Kit

Contact and policies

How to reach me, how refunds work, what information is collected and the terms for using Hello Host Kit. Last updated November 9, 2026.

Contact

Questions about an order, a file that will not open or anything else: send me a message here. I reply within 1 business day. If you bought a service, you can also message me in your private client page.

Refunds

Templates and the Superhost Playbook

Because these are digital products delivered instantly, refunds are not offered. If a file does not open or something is missing, message me and I will fix it.

Ask a Superhost by Email ($49)

Full refund any time before I answer your question. Once I have answered, the purchase is final.

Ask a Superhost video call ($149)

You pick your time right after paying. Cancel at least 24 hours before your call for a full refund, or reschedule up to 24 hours before it. Cancellations with less than 24 hours notice and missed calls are not refundable. If no available time works for you, or I need to move your call, you can choose a new time or get a full refund.

Listing Improvement Audit ($129) and Rental Design Plan ($199, extra rooms $99)

Full refund any time before I start your work. Once it is delivered, the purchase is final. I take a limited number of orders each week. If I am fully booked when you order, I will tell you within 1 business day and you can choose a later start date or a full refund.

Privacy

  • Payments and orders are handled by Payhip. Payhip and its payment processors receive your name, email address and payment details. I never see your full card number.
  • Service details you share, such as your listing link, photos and questions, are kept in your private client page on Payhip. Other customers cannot see them. Payhip stores and processes them so the service can work, and I use them only to deliver your order.
  • Call bookings are handled by Cal.com, which receives the name and email you enter and adds the call to my calendar.
  • Site visits are counted with Cloudflare Web Analytics, which does not use cookies.
  • Ads. The Payhip checkout pages use the Meta Pixel so I can see which ads lead to purchases.
  • I do not sell your information. To ask for a copy of your information or to have it deleted, message me.

Terms

  • Templates are licensed for use in your own rental business. Please do not resell, share or redistribute the files.
  • Guides, templates, answers, calls, audits and design plans share my own hosting experience and opinions. They are not legal, tax, financial or safety advice. Always check your local short term rental rules with your city or county.
  • No one can guarantee bookings, ratings or income, and I do not.
  • Service scope, turnaround times and refunds are as described on each service and in the refund section above.